We are happy to inform you that we are re-open for business. But things are different!

Covid-19 has changed the world and the way we work and live. I strongly believe a lot of the changes are positive as time was going so fast. It’s not a bad thing to slow down and breathe, enjoying the ride along the way!

As of June 2nd, we moved to running the business, trying to embrace a slower pace of life, while giving our customers the time and space they need to be safe. Our new hours are Tuesday to Friday from 9:30am to 5:30 pm and Saturday from 9:30 am to 4 pm. We are closed on Sunday and Monday. This will allow a balance of work, family, and lifestyle for everyone. We will analyze this through the summer and re-evaluate in the fall, potentially adding an evening open back into the week.

For the safety of our staff and clients, we will be implementing new protocols when you visit our store. These will include:

• Operating by appointment only – If you show up without an appointment, you will be required to call the store and possibly wait outside until we’re ready for you, or possibly have to come back if we have too many appointments already booked.
• If you have symptoms of Covid-19 or have travelled outside of Ontario you will be asked to remain home.
• If you have a mask on, you will be asked to lower it while coming into the store for security reasons. We will offer you a mask if you do not have one (optional).
• We also have gloves that are optional for the repair center.
• Hand sanitizer will be used upon entering the store and before trying on jewellery.
• The floor is taped off with six-foot quadrants that will keep people spaced out, and we are only allowing two sets of customers in at a time, set by appointments. Groups of people are asked to remain together, not spread out in the store. The maximum amount per family/group is three.
• Plexiglass stations are set up and are portable to move with the clients.
• Sanitizing of all touch areas will be done on a regular basis and immediately after working with a client, including the payment pin pad terminal.

You can call the store at 519-663-1110 or message us directly from our website in order to set up your appointments or ask any questions. We have missed you and are looking forward to seeing and working with you again.

Sincerely,
The Nash Family